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Responsible Gaming
Gamble responsibly
Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Previous wins or losses do not change the likelihood of future outcomes. A run of losses does not mean that a win is due, and continuing to play cannot guarantee that losses will be recovered.
If you choose to gamble with Rocket Casino, approach it as paid entertainment. Decide in advance how much time and money you are comfortable spending, and treat those amounts as limits rather than targets. Once a limit has been reached, stop playing. Do not increase your budget because you are winning, losing or feeling pressure to continue.
- Only gamble with money that is available after essential living costs, bills, savings and other financial commitments have been covered.
- Set a spending limit before you start and avoid changing it during a gaming session.
- Set a time limit and take regular breaks away from the screen.
- Keep a record of the time and money you spend so your gambling remains visible and manageable.
- Never borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
- Do not chase losses by placing larger or more frequent bets.
- Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
- Do not gamble as a way to earn an income, pay debts or resolve financial difficulties.
- Keep your gambling account secure and do not allow another person to use it.
- Never gamble if you are under the legal gambling age in your location.
It can also help to talk openly with someone you trust about your gambling budget and habits. An honest conversation may make it easier to notice changes in your behaviour and maintain the boundaries you have set.
Recognise the warning signs
Gambling can become difficult to control gradually. A problem is not defined only by the amount of money lost. It may also affect your time, relationships, work, study, sleep, mood or general wellbeing. If gambling is causing concern in any part of your life, consider taking a break and seeking support early.
You may need support if you are:
- Spending more time or money gambling than you intended.
- Trying to hide or minimise how often you gamble or how much you lose.
- Feeling restless, irritable or preoccupied when you are not gambling.
- Returning to gambling to win back money that has been lost.
- Increasing your bets or playing for longer to achieve the same excitement.
- Missing work, study, family responsibilities or social activities because of gambling.
- Borrowing money, selling belongings or using money set aside for bills.
- Arguing with family or friends about gambling or experiencing relationship problems because of it.
- Feeling anxious, low, ashamed or distressed after gambling.
- Making repeated attempts to stop or cut back without being able to do so.
- Using gambling to escape problems, loneliness, stress or difficult emotions.
- Experiencing financial hardship or considering unsafe actions because of gambling.
You do not need to wait until a serious problem develops before asking for help. Speaking with a qualified gambling counsellor, financial counsellor, healthcare professional or trusted person can provide practical support without judgement. If gambling is affecting your mental health or you feel unsafe, seek urgent assistance through appropriate emergency or crisis services in your area.
Tools to help you stay in control
Account features and safer-gambling tools may help you manage your activity. Depending on the options available, you may be able to set deposit, wagering, loss or session limits, review your account history, take a temporary break or request account closure. A limit should be set before you begin playing and should reflect an amount you can genuinely afford.
Limits are designed to support your decisions, but they do not remove the risks associated with gambling. You remain responsible for your gambling activity and should monitor your account regularly. If you notice that your limits are no longer suitable, stop playing and consider a longer break or account closure.
Taking a break or closing your account
If you want to stop gambling, you can request a temporary break or account closure through the available account or support process. Be clear about the action you want to take and the period that applies, where relevant. Do not create another account or use another person's account to get around a break or closure. If you ask for an account to be closed because of gambling concerns, the request should be treated as a responsible-gaming matter rather than as a request to open a different account.
When taking a break, consider removing saved payment details, turning off gambling-related notifications and avoiding websites or environments that encourage you to play. You may also wish to ask your bank or financial provider whether gambling-related payment controls are available to you. These steps can work alongside account tools and professional support.
Protecting young people
Gambling is not suitable for children or anyone below the legal gambling age. Adults should keep gambling accounts, passwords, payment methods and devices secure, and should not allow another person to gamble through their account. If you share a device, use appropriate parental controls and check that children cannot access gambling services.
Getting help in Australia
Support is available across Australia for people affected by gambling, as well as for family members, friends and others who are concerned. Gambling support services can help you understand your options, prepare a plan, manage urges, address financial concerns and rebuild communication with people close to you. You can seek help even if you are unsure whether your gambling is a problem.
- Start by speaking with someone you trust, such as a family member, friend, doctor, counsellor or financial counsellor.
- Contact a recognised gambling-help service in your state or territory for confidential information and counselling.
- Ask your bank or financial provider about available controls that may help limit gambling payments.
- Use Rocket Casino's available account tools to set limits, take a break or request account closure.
- If gambling has created debt or financial pressure, seek independent financial advice before borrowing more money.
- If you are in immediate danger or experiencing a mental health crisis, contact emergency or crisis support services available in your location.
Family and friends can also be affected by another person's gambling. You can seek support for yourself, set clear financial boundaries and avoid covering up losses or taking on gambling debt. Support services can help you decide how to communicate safely and protect your own wellbeing.
If you have a concern about responsible gaming, account access or the effectiveness of a safer-gambling measure, use the support channel available on the Rocket Casino website. Please do not include unnecessary sensitive information in a message. Rocket Casino may ask for information needed to verify an account and respond appropriately, but no support process can guarantee gambling outcomes or replace independent professional advice.
Responsible gambling is an ongoing choice. Review your habits regularly, keep your limits realistic and stop when gambling is no longer enjoyable or manageable. Asking for help is a practical and positive step, and early support can make it easier to regain control.