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Privacy Policy
Information we may collect
Rocket Casino may collect information that is needed to provide gambling services, maintain an account, meet security requirements and respond to player enquiries. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you use the website.
Account and identity information
When you register or manage an account, we may handle details such as your name, date of birth, contact information, account login details, residential information and other information needed to confirm your identity and eligibility. We may also keep records of your account preferences, communications, responsible gambling settings and requests made through support.
Verification information
To help prevent fraud, protect accounts and meet applicable legal and compliance requirements, we may request verification information or documents. These may include identity documents, proof of address, information about the source or ownership of funds, and other information reasonably required for verification checks. Verification information is handled for the relevant purpose and may be reviewed using internal processes or trusted service providers.
Payment and transaction information
We may collect records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. Depending on the payment method, we may receive information needed to confirm a payment without receiving or storing every payment credential. Transaction records help us operate the account, resolve disputes, identify unusual activity and comply with applicable requirements.
Technical, device and usage information
When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interaction information. We may also collect information about how the website performs and whether links or features are working correctly. This information can help with security, troubleshooting, analytics and improving the player experience.
How we use information
Personal information is used only for legitimate business, service, security and compliance purposes connected with the website. The purposes may include the following:
- Creating, operating and administering your player account.
- Providing casino services, processing transactions and recording account activity.
- Confirming identity, age, eligibility and account ownership.
- Carrying out verification, anti-fraud, anti-money laundering and security checks.
- Detecting, investigating and preventing unauthorised access, suspicious activity, cheating or other misuse of the website.
- Responding to questions, complaints, technical issues and support requests.
- Sending service messages about your account, transactions, security, changes to the website or this policy.
- Sending marketing communications where permitted and where you have provided the required consent or have otherwise agreed to receive them.
- Understanding how players use the website, maintaining functionality and improving services, content and security.
- Meeting legal, regulatory, tax, accounting, risk management and responsible gambling obligations.
- Establishing, exercising or defending legal rights and managing disputes.
Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely retained where continued storage is required. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, verification, security and communication records. The length of time depends on the type of record and the applicable requirements.
Sharing information
Information may be shared where reasonably necessary to provide the website and related services. This may include sharing with payment providers, identity and verification services, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other suppliers that process information on our behalf. Information may also be disclosed where required or permitted by law, to protect players or the website, or in connection with legal proceedings.
Service providers are expected to handle information securely and only for agreed purposes. Some providers may process information in another country. Where this occurs, reasonable steps should be taken to protect the information in accordance with applicable privacy requirements. Information may also be shared with relevant authorities where a lawful request is made or where disclosure is necessary to meet an obligation.
Cookies, security and communications
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember preferences, keep an account session working, support security, measure website use and improve website performance. Some cookies may be placed by service providers that help deliver analytics, security, payments or other website functions.
You can manage or restrict cookies through your browser settings. Depending on your choices, disabling or blocking cookies may affect login features, account functions, security checks or parts of the website. Information saved by your browser may also be cleared through the browser’s available controls.
Security
We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption where appropriate and staff or supplier requirements. No website, online service or method of transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Marketing choices
You may receive marketing communications only where permitted by applicable requirements and your preferences. You can unsubscribe from promotional messages by using the relevant link in the message or by contacting support. Even if you opt out of marketing, you may still receive essential service communications about your account, transactions, security, responsible gambling information or changes to website terms and policies.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to applicable exceptions, verification requirements and legal obligations. We may need to confirm your identity before completing a request so that account information is not disclosed to the wrong person.
- Access: ask for information about the personal data held about you and, where available, a copy of that information.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
- Deletion: ask for your personal data to be deleted where there is no valid reason for us to continue holding it.
- Withdrawal of consent: withdraw consent to marketing or another activity where processing is based on your consent.
- Restriction or objection: in some circumstances, ask us to restrict or stop certain uses of your information.
- Complaint: raise a privacy concern or complaint so it can be reviewed and addressed.
To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@rocketcasino-au.site. Please describe your request clearly and include enough information for us to understand which account or records it concerns. Do not send unnecessary sensitive information in your first message. We may ask for additional information to verify your identity and protect your account.
We will review privacy requests within a reasonable timeframe and respond in accordance with applicable requirements. A request may not always be completed in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or responsible gambling purposes. If we cannot comply with all or part of a request, we will generally explain the reason, subject to any restriction on providing that explanation.
Children and unsuitable use
The website is intended for people who are legally permitted to use gambling services in their location. We do not knowingly seek to collect information from people who are not eligible to use the website. If you believe that information has been provided by an ineligible person, contact support@rocketcasino-au.site so the matter can be reviewed.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the date it is posted where no separate date is stated. Players should review this page periodically, particularly before continuing to use the website after an update.